I agree with the majority of these reviews. I previously owned a 4.5 Q oval Rival that I loved and used for years until I dropped and broke the insert. I got this to replace that one and am so disappointed. It ruined 5 meals before I took it back. All the food was dried-out and burnt way before it was even supposed to be done cooking. The lid rattled all day, letting out moisture and annoying me in the process. I had to "even exchange" it because I didn't have all the packaging and stuff. I was hoping I had gotten a lemon, but no, the replacement was the same way. This time they gave my money back. Of course I read these review too late... any suggestions for a crock-pot that works?