Imagine you go to Walmart and pick up an Office package, pay for it, and then you are told you cannot use the product key for an indefinite period of time.
This is what Amazon did to me.
Amazon will not care about you, nor will they care about how their product does not work. After on the phone holding for an hour on two separate occasions, I received possibly the worst customer service in my life.
They told me the first time they will have the problem figured out within 4 hours. Five hours later, I am told that they know there is a problem, and it is not yet resolved. They said it would be 24 hours or more before they could get it figured out.
Amazon even had the nerve to tell me that they "would make an exception" and give me a refund when I asked for it. They had the nerve to tell me they would make a "one time exception", as if they were doing me a favor.. for not having their instant download available for an indefinite amount of...