There is very little support from Electrolux when you call the number in the Installation Guide. They tell you to unplug it for 5 minutes (didn't work). Tried all of the obvious things, and returned the first one and accepted the replacement. The second one worked properly only once. It is hard to find the error codes for this appliance on-line, so I am at a loss as to what E-13 is. Sadly, my old front load was a good machine, but I wanted to upgrade to have the steam function. I wish I had not done it.